Verified Reviews of SureStay Hotel by Best Western Phoenix Airport
Below are the verified reviews from guests that we have booked recently:
"Convenient to the airport."
Overall Score3.0/ 5
Convenient to airport. No complaints.
Jonathan H. (Individual traveler, booked 1 room), from
19-Feb-2024 Verified Review, stayed from Sun Feb 18 to Mon Feb 19 2024 at a $159.99 average nightly rate.
"Clean Hotel With Airport Shuttle"
Overall Score3.0/ 5
Airport shuttle operates every hour. Room was standard and clean.
Tera J. (Individual traveler, booked 1 room), from
02-Sep-2023 Verified Review, stayed from Fri Sep 01 to Sat Sep 02 2023 at a $79.00 average nightly rate.
"Excellent Property Handy to Airport"
Overall Score5.0/ 5
Handy to airport and property was excellent.
Georgina V. (Individual traveler, booked 1 room), from
23-Aug-2023 Verified Review, stayed from Sun Aug 20 to Mon Aug 21 2023 at a $71.99 average nightly rate.
"Service Excellent!"
Overall Score5.0/ 5
Excellent customer service!
Garry G. (Individual traveler, booked 1 room), from
29-Jul-2023 Verified Review, stayed from Sun Jul 23 to Sun Jul 30 2023 at a $73.56 average nightly rate.
"Convenient to the airport."
Overall Score3.0/ 5
Convenient to the airport.
Sharon O. (Individual traveler, booked 1 room), from
28-Jun-2023 Verified Review, stayed from Sun Jun 25 to Mon Jun 26 2023 at a $82.99 average nightly rate.
"Nice Hotel"
Overall Score3.0/ 5
Clean room, comfortable bed, large room. Very friendly staff, breakfast o.k. The pool was a relief in the Phoenix heat.
Hansjurgen S. (Individual traveler, booked 1 room), from
22-May-2023 Verified Review, stayed from Sun May 21 to Mon May 22 2023 at a $89.00 average nightly rate.
"Clean & Quiet"
Overall Score4.0/ 5
Room was clean and quiet.
Karen B. (Individual traveler, booked 1 room), from
19-Mar-2023 Verified Review, stayed from Thu Oct 13 to Fri Oct 14 2022 at a $89.00 average nightly rate.
"Very Clean!"
Overall Score4.0/ 5
My room was exceptionally clean.
Arthur N. (Individual traveler, booked 1 room), from
27-Feb-2023 Verified Review, stayed from Tue Feb 21 to Wed Feb 22 2023 at a $170.99 average nightly rate.
Customer Reviews of SureStay Hotel by Best Western Phoenix Airport
- 3.4 of 5Overall
- 3.4 of 5Amenities
- 3.8 of 5Cleanliness
- 3.6 of 5Comfort
- 3.5 of 5Condition
- 3.7 of 5Service
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our
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Property Description
A stay at SureStay Hotel by Best Western Phoenix Airport places you in the heart of Phoenix, a 1-minute drive from Celebrity Theater and 6 minutes from Footprint Center. This hotel is 3.4 mi (5.5 km) from Chase Field and 3.7 mi (5.9 km) from Phoenix Convention Center.
A complimentary continental breakfast is served daily from 6:00 AM to 9:00 AM.
Make yourself at home in one of the 95 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary weekday newspapers, as well as phones with free local calls.
Distances are displayed to the nearest 0.1 mile and kilometer.
Celebrity Theater - 0.5 km / 0.3 mi
Roosevelt Row - 3.4 km / 2.1 mi
S'edav Va'aki Museum - 3.9 km / 2.4 mi
Children's Museum of Phoenix - 4.8 km / 3 mi
Heritage Square - 4.8 km / 3 mi
Arizona Science Center - 5.1 km / 3.2 mi
Herberger Theater Center - 5.2 km / 3.2 mi
Arizona State University - Downtown Phoenix - 5.3 km / 3.3 mi
Chase Field - 5.5 km / 3.4 mi
Arizona Center - 5.6 km / 3.5 mi
Phoenix Symphony Hall - 5.6 km / 3.5 mi
Papago Park - 5.6 km / 3.5 mi
Footprint Center - 5.8 km / 3.6 mi
Phoenix Children's Hospital - 5.8 km / 3.6 mi
Phoenix Convention Center - 5.9 km / 3.7 mi
The nearest airports are:
Phoenix Sky Harbor Intl. Airport (PHX) - 6.6 km / 4.1 mi
Scottsdale, AZ (SCF) - 31.1 km / 19.3 mi
Mesa, AZ (MSC-Falcon Field Municipal) - 30.2 km / 18.7 mi
Phoenix Deer Valley Airport (DVT) - 37.8 km / 23.5 mi
Chandler, AZ (CHD-Chandler Municipal) - 39 km / 24.2 mi
The preferred airport for SureStay Hotel by Best Western Phoenix Airport is Phoenix Sky Harbor Intl. Airport (PHX).
Featured amenities include a computer station, complimentary newspapers in the lobby, and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available 24 hours).
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a picnic area.
Amenities you and your pet will enjoy
Airport & Shuttle Information
Sky Harbor Airport is 2 miles south of the hotel, Complimentary 24 hour airport shuttle.
Local Shuttle Info: FREE AIRPORT SHUTTLE
Breakfast Information
Free continental breakfast 6am to 9am. Pastries, breads, cereals, milk, coffee, juices & Tea.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Service animals are allowed
Service animals are exempt from fees/restrictions
Only dogs are allowed
Pets allowed
We are pet friendly and allow up to two dogs in a rented room. The size limit for any one dog shall be 80 pounds. Other pet types (e.g. cats) may be allowed upon the hotels approval prior to arrival. The pet friendly rate is $10 per day with a $150 per week maximum. A refundable cleaning and damage deposit of $150 is required upon check-in. If damage occurs or excessive cleaning is needed, the deposit can become non-refundable and the hotel may charge additionally to cover the costs of repair or cleaning.
Parking Info
Free parking for the duration of your stay.
Internet / WiFI
Free wireless high speed internet throught the hotel.
Misc Fees / Policies
- Self parking fee: USD 15.00 per day
- Extended parking fee: USD 15 per day
- Pet fee: USD 25 per pet, per night
- Service animals are exempt from fees
- Early check-in fee: USD 25.00 (subject to availability)
- Rollaway bed fee: USD 15.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property:
- A damage deposit of USD 250.00 will be collected before check-in.
We have included all charges provided to us by the property.
- Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Cleaning Policies
Property is cleaned with disinfectant
Staff wears personal protective equipment
Guests are provided with free hand sanitizer
Social distancing measures are in place
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property follows sanitization practices of SafeStay (AHLA - USA)
Masks are compulsory at the property
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential workers only - NO
Property confirms they are implementing enhanced cleaning measures
About SureStay
- The latest premium economy and midscale hotel brand offering comfort, value, and exceptional customer service. The SureStay Hotel Group consists of three brands: SureStay Hotel, SureStay Plus Hotel, and the SureStay Signature Collection to meet the needs of all guests whether traveling for business or leisure. At any location, guests can enjoy free Wi-Fi, breakfast, comfy bedding, and everyday low prices.
- SureStay Hotels offers basic comforts at a great value with modern, but simple furnishings and large TV’s in each guest room. At most locations, guests can enjoy a pool, fitness facility, continental breakfast, and guest computers during their stay.
- Delivering additional comfort and affordability, SureStay Plus Hotels features contemporary guestrooms with plush bedding and pillows, flat screen TV’s and free Wi-Fi throughout the hotel. At most locations, guests have complimentary use of computers and printers, a higher-end fitness facility, swimming pool, and indulge in a free hot breakfast served daily.
- The SureStay Signature Collection offers boutique living at an exceptional price with properties located in historic buildings or in smaller, character buildings ideal for travelers looking for a unique hotel experience. Every guest room delivers in charm and luxury with plush bedding, upscale design elements, and bath amenities for ultimate relaxation. At most locations, all guests have access to free W-Fi throughout the hotel, complimentary hot breakfast daily, on-site dining options, and a state-of-the-art fitness facility and business center.
- SureStay Rewards will soon be offering an instant-rewards guest loyalty program to earn and use points for hotel stays, dining, and more.
The SureStay highlights above are subject to change without notice.