Doubletree by Hilton Norwalk

789 Connecticut Ave, Norwalk, CT 06854 US
4.0 Star Property Near SoNo Switch Tower Museum
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Average
3.0/5

Based on 1111 guest reviews

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  • Free wired internet
  • Free WiFi
  • Number of indoor pools - 1
  • Breakfast available (surcharge)
  • Fitness facilities
  • Wheelchair-accessible pool
  • Stair-free path to entrance
  • Free newspapers in lobby
  • 24-hour fitness facilities
Select Your Room:
10/03/2022 - 10/04/2022
Searching all hotel inventory networks
9 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Doubletree by Hilton Norwalk

Below are the verified reviews from guests that we have booked recently:
"Couldn't cancel reservation because they weren't refundable."
Overall Score1.0/ 5
Never showed up for the hotel and never will ever apply for Hilton anywhere until the day I die.
(Individual traveler, booked 1 room), from US flag
25-Apr-2022 Verified Review, stayed from Tue Apr 19 to Thu Apr 21 2022 at a $140.49 average nightly rate.
"Booked 3stayed 2. Put in first room then moved. The cleanliness of these two rooms was atrocious. My"
Overall Score1.0/ 5
At 80 yrs young, im hopeful they give me a full credit! I tried calling and got no response.
(Individual traveler, booked 1 room), from US flag
08-Apr-2022 Verified Review, stayed from Tue Apr 05 to Fri Apr 08 2022 at a $112.99 average nightly rate.
"Not the greatest."
Overall Score3.0/ 5
Room wasn't well cleaned. Air conditioning unit was noisy and hard to regulate. Generally pretty run down and bare bones. Grounds dirty and littered. Nothing on TV you didn't have to pay extra for. But beds were clean.
(Group coordinator, booked 2 rooms), from US flag
18-Aug-2021 Verified Review, stayed from Sun Aug 15 to Mon Aug 16 2021 at a $124.99 average nightly rate.
"It was fine!"
Overall Score4.0/ 5
It was clean, quiet and convenient. The staff was friendly. I was charged an extra$25 however and I called after I saw my bank account and the woman at the desk said it would be refunded.
(Individual traveler, booked 1 room), from US flag
27-Apr-2021 Verified Review, stayed from Sat Apr 24 to Sun Apr 25 2021 at a $101.99 average nightly rate.
"Great"
Overall Score5.0/ 5
The shower clogged up within two minutes of starting, but other than that it was an amazing experience. Clean, easy and convenient.
(Group coordinator, booked 5 rooms), from US flag
01-Oct-2019 Verified Review, stayed from Sat Sep 28 to Sun Sep 29 2019 at a $108.59 average nightly rate.
"My stay @ the Doubletree."
Overall Score5.0/ 5
Staff was very polite and helpful. Room was clean and cozy.
(Individual traveler, booked 1 room), from US flag
09-Apr-2019 Verified Review, stayed from Sat Apr 06 to Sun Apr 07 2019 at a $77.87 average nightly rate.
"Poor Service"
Overall Score1.0/ 5
Late check in, they will allow you book and then after when you get there you’ve to wait an hour and change to get in, no fridge and microwave.
(Individual traveler, booked 1 room), from US flag
13-Nov-2018 Verified Review, stayed from Sat Nov 10 to Sun Nov 11 2018 at a $108.66 average nightly rate.

Summary of Verified Reviews

Rated 72/100 based on reviews from all travelers.

Located near shopping areas with easy access to parking. Room needs to be improved. Vibe is not too good.

Location

95/100
89 reviews

Great location near lots of shopping. Excellent parking and car access.

Wellness Area

85/100
5 reviews

Awesome wellness and fitness areas.

Service

73/100
229 reviews

Friendly reception service, with decent management. Room service could have been improved. Booking process should be better organized. Hotel security is ok.

Breakfast

56/100
47 reviews

Decent and moderately priced breakfast.

Comfort

46/100
122 reviews

Small, noisy, uncomfortable rooms with poor A/C. Average beds.

WiFi

45/100
5 reviews

Wifi quality could be improved.

Room

41/100
313 reviews

Poorly-maintained and cleaned rooms with decent beds. Poor TV's, unsightly furniture, dirty bathrooms and out-dated rooms. Small rooms with subpar A/C, minibars, and kitchenettes. Shower can be a problem.

Cleanliness

33/100
189 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

Vibe

26/100
79 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive. Good highway hotel. Good for business people. Good choice for a city trip.

Amenities

26/100
87 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating.

Rated 66/100 based on reviews from families.

Accessible parking. Good accessibility by car.

Location

94/100
18 reviews

Great location and easy parking.

Service

72/100
40 reviews

Friendly service and great reception.

Food

70/100
15 reviews

Food is fine, with excellent desserts.

Breakfast

58/100
11 reviews

Breakfast is decent but expensive.

Comfort

42/100
26 reviews

Uncomfortable, small rooms, with decent beds.

Room

37/100
69 reviews

Dilapidated rooms, with bad kitchenettes, minibars, and furniture. Rooms are small and poorly cleaned, with substandard beds.

Bar

35/100
5 reviews

Bar could improve.

Cleanliness

32/100
34 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

30/100
18 reviews

Hotel buildings could use some improvement.

Vibe

27/100
16 reviews

Vibe is not too good. Hotel could use some updating. Atmosphere could be friendlier.

Rated 65/100 based on reviews from couples.

Terrific location. Good service.

Location

95/100
12 reviews

Great location.

Service

74/100
13 reviews

Friendly service.

Comfort

51/100
15 reviews

Beds are decent and generally comfortable.

Room

42/100
23 reviews

Poor maintenance and cleaning in rooms with so-so beds and low rated bathrooms.

Cleanliness

37/100
10 reviews

Rooms could be cleaner.

Amenities

25/100
6 reviews

Hotel buildings could use some improvement.

Vibe

20/100
8 reviews

Vibe is not too good. Hotel could use some updating.

Rated 72/100 based on reviews from business travelers.

Friendly service. Fantastic service.

Cleanliness

36/100
6 reviews

Rooms could be cleaner.

Room

34/100
8 reviews

Rooms could be cleaner.

Rated 67/100 based on reviews from solo travelers.

Great location. Friendly service.

Service

73/100
8 reviews

Friendly service.

Room

31/100
5 reviews

Room needs to be improved.

Rated 61/100 based on reviews from all travelers.

Located near shopping areas with easy access to parking. Room needs to be improved. Vibe is not too good.

Location

95/100
87 reviews

Great location near lots of shopping. Excellent parking and car access.

Wellness Area

85/100
5 reviews

Awesome wellness and fitness areas.

Service

73/100
221 reviews

Friendly reception service, with decent management. Room service could have been improved. Booking process should be better organized. Hotel security is ok.

Breakfast

56/100
46 reviews

Decent and moderately priced breakfast.

Comfort

46/100
121 reviews

Small, noisy, uncomfortable rooms with poor A/C. Average beds.

WiFi

45/100
5 reviews

Wifi quality could be improved.

Room

41/100
305 reviews

Poorly-maintained and cleaned rooms with decent beds. Poor TV's, unsightly furniture, dirty bathrooms and out-dated rooms. Small rooms with subpar A/C, minibars, and kitchenettes. Shower can be a problem.

Cleanliness

33/100
186 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

Amenities

27/100
85 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating.

Vibe

26/100
79 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive.

Rated 65/100 based on reviews from families.

Accessible parking. Good accessibility by car.

Location

94/100
16 reviews

Great location and easy parking.

Service

72/100
36 reviews

Friendly service and great reception.

Food

70/100
15 reviews

Food is fine, with excellent desserts.

Breakfast

58/100
11 reviews

Breakfast is decent but expensive.

Comfort

42/100
26 reviews

Uncomfortable, small rooms, with decent beds.

Room

38/100
64 reviews

Dilapidated rooms, with bad kitchenettes, minibars, and furniture. Rooms are small and poorly cleaned, with substandard beds.

Bar

35/100
5 reviews

Bar could improve.

Pool

35/100
11 reviews

Pool should be renewed.

Cleanliness

33/100
33 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

30/100
16 reviews

Hotel buildings could use some improvement.

Vibe

27/100
16 reviews

Vibe is not too good. Hotel could use some updating. Atmosphere could be friendlier.

Rated 61/100 based on reviews from couples.

Terrific location. Good service.

Location

95/100
12 reviews

Great location.

Service

74/100
12 reviews

Fantastic service.

Comfort

50/100
14 reviews

Beds are decent and generally comfortable.

Room

41/100
21 reviews

Poor maintenance and cleaning in rooms with so-so beds and low rated bathrooms.

Cleanliness

36/100
9 reviews

Rooms could be cleaner.

Amenities

25/100
6 reviews

Hotel buildings could use some improvement.

Vibe

20/100
8 reviews

Vibe is not too good. Hotel could use some updating.

Rated 63/100 based on reviews from business travelers.

Friendly service.

Cleanliness

36/100
6 reviews

Rooms could be cleaner.

Room

34/100
8 reviews

Rooms could be cleaner.

Rated 64/100 based on reviews from solo travelers.

Great location. Friendly service.

Service

73/100
8 reviews

Friendly service.

Room

31/100
5 reviews

Room needs to be improved.

Rated 75/100 based on reviews from all travelers.

Located near shopping areas with easy access to parking. Room needs to be improved. Vibe is not too good.

Service

72/100
8 reviews

Fantastic service.

Room

34/100
8 reviews

Room needs to be improved.

Rated 71/100 based on reviews from families.

Fantastic service.

Room

29/100
5 reviews

Room needs to be improved.

Review Semantics by TrustYou

Property Description

Located in Norwalk, DoubleTree by Hilton Norwalk is in the business district, within a 10-minute drive of Chelsea Piers and Historic South Norwalk. This 4-star hotel is 2.6 mi (4.2 km) from Norwalk Maritime Aquarium and 4.9 mi (8 km) from The Glass House.

Grab a bite to eat at Saffire, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Full breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.

Make yourself at home in one of the 265 guestrooms featuring MP3 docking stations and flat-screen televisions. Your bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

The SoNo Collection - 3.5 km / 2.2 mi
SoNo Switch Tower Museum - 3.7 km / 2.3 mi
Historic South Norwalk - 3.8 km / 2.3 mi
Norwalk Maritime Aquarium - 3.9 km / 2.4 mi
Stepping Stones Museum for Children - 4 km / 2.5 mi
Lockwood-Mathews Mansion - 4 km / 2.5 mi
Norwalk Hospital - 4.1 km / 2.6 mi
Waveny Park - 5.4 km / 3.3 mi
Norwalk City Hall - 5.5 km / 3.4 mi
Sheffield Island Lighthouse - 5.7 km / 3.5 mi
Cove Island Park - 6.8 km / 4.2 mi
Chelsea Piers - 7.6 km / 4.7 mi
Old Mill Beach - 7.9 km / 4.9 mi
The Glass House - 8 km / 4.9 mi
Fairfield County Primary Care - 8.2 km / 5.1 mi

The nearest airports are:
LaGuardia Airport (LGA) - 60.6 km / 37.7 mi
Westchester County Airport (HPN) - 28.7 km / 17.8 mi
Bridgeport, CT (BDR-Igor I. Sikorsky Memorial) - 31.3 km / 19.5 mi
Danbury, CT (DXR-Danbury Municipal) - 42.2 km / 26.2 mi
MacArthur Airport (ISP) - 130.8 km / 81.3 mi

The preferred airport for DoubleTree by Hilton Norwalk is LaGuardia Airport (LGA).

Featured amenities include complimentary wired Internet access, a business center, and express check-in. Free self parking is available onsite.

Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Proposal/romance packages available
  • Free wired internet
  • Free WiFi
  • Number of bars/lounges - 1
  • Designated smoking areas
  • Braille or raised signage
  • Number of indoor pools - 1
  • In-room accessibility
  • Wheelchair accessible parking
  • Roll-in shower
  • Internet access - wireless
  • Accessible bathroom
  • Wheelchair-accessible on-site restaurant
  • Multilingual staff
  • Electric car charging station
  • Breakfast available (surcharge)
  • Wheelchair-accessible meeting spaces/business center
  • Number of coffee shops/cafes - 1
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Banquet hall
  • Wheelchair accessible (may have limitations)
  • Number of buildings/towers - 1
  • Year Built - 1985
  • Total number of rooms - 265
  • Number of floors - 8
  • Professional property host/manager
  • LGBTQ friendly
  • No rollaway/extra beds available
  • Car recommended
  • Ballroom
  • Express check-in
  • Wheelchair-accessible van parking
  • Meeting rooms
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Television in common areas
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible pool
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Free newspapers in lobby
  • Wedding services
  • 24-hour fitness facilities
  • Couples/private dining
  • Luggage storage
  • Porter/bellhop
  • Business center
  • 24-hour front desk
  • Number of restaurants - 1
  • Safe-deposit box at front desk
  • Free self parking
  • Conference space
  • ATM/banking
  • Concierge services

Airport & Shuttle Information

White Plains/Westchester Airport 30 min; La Guardia Airport 1 hour; JFK 1.5 hrs.

Local Shuttle Info: Complimentary local shuttle offered based on availability within a six mile radius.

Breakfast Information

On site Restaurant and Lounge serving Breakfast, lunch and dinner on a daily basis. Room Service is also available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pets not allowed

Misc Fees / Policies

  • Fee for full breakfast: USD 16.95 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • A car is recommended for transportation to and from this property.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Guests are provided with hand sanitizer.
  • Contactless check-in and contactless check-out are available.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

Property is cleaned with disinfectant

Guests are provided with free hand sanitizer

Contactless check-in is available

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property confirms they are implementing enhanced cleaning measures

About Doubletree Hotels

  • Delicious warm chocolate chip cookies upon check-in
  • HD TV's
  • Free Wi-Fi in public spaces
  • Premium bath products by Crabtree & Evelyn
  • DoubleTree Fitness Guest Rooms
  • Green-Certified Hotels
  • Eforea Spa offers three customized experiences for any guest
  • Select locations offer Made Markets, serving healthier, fresh made options

The Doubletree Hotels highlights above are subject to change without notice.

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