Holiday Inn Express Civic Center An Ihg Hotel

100 Civic Center Drive, Charleston, WV 25301 US
2.5 Star Property Near Charleston Coliseum & Convention Center
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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Very Good
4.0/5

Based on 1033 guest reviews

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  • Free WiFi
  • Free newspapers in lobby
  • Free buffet breakfast
  • Free breakfast
  • Smoke-free property
  • Free self parking
  • Fitness facilities
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10/03/2022 - 10/04/2022
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Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Holiday Inn Express Civic Center An Ihg Hotel

Below are the verified reviews from guests that we have booked recently:
"High Quality Hotel!"
Overall Score5.0/ 5
We can always count on Holiday Inn Express to be just what we need.
(Individual traveler, booked 1 room), from US flag
15-Aug-2022 Verified Review, stayed from Fri Aug 12 to Sat Aug 13 2022 at a $125.00 average nightly rate.
"I was disappointed after I upgraded my room to find out that the fridge did not work in my room."
Overall Score3.0/ 5
Room was nice, but didn’t like that no everything was working in it!
(Individual traveler, booked 1 room), from US flag
03-Jun-2022 Verified Review, stayed from Wed Jun 01 to Thu Jun 02 2022 at a $136.99 average nightly rate.
"Third Party Reservations Stink!"
Overall Score1.0/ 5
Your service sucks. The agent booked us at the wrong place! We were suppose to be in Charles Town WV, NOT Charleston WV.
(Individual traveler, booked 1 room), from US flag
03-Apr-2022 Verified Review, stayed from Sat Apr 02 to Sun Apr 03 2022 at a $116.99 average nightly rate.
"Terrible"
Overall Score3.0/ 5
Place is dirty and unkept. Should be closed during construction or charge only 49.90 for a roommate.
(Individual traveler, booked 1 room), from US flag
01-Nov-2021 Verified Review, stayed from Sun Oct 31 to Mon Nov 01 2021 at a $98.99 average nightly rate.
"Clean comfortable stay."
Overall Score4.0/ 5
The hotel was under renovation during our stay (a fact that I missed until after booking). The renovations limited a few things such as the fitness center and created unattractive and dusty hallways. The room however was very clean and comfortable. The front desk personnel was pleasant and professional despite having a bus load of college baseball players with a booking issue filling the lobby. The waiting college students were also pleasant and patient nice to see! Location was close to I77 and easy to get to. Definitely would stay here again.
(Individual traveler, booked 1 room), from US flag
27-Oct-2021 Verified Review, stayed from Sat Oct 23 to Sun Oct 24 2021 at a $98.79 average nightly rate.
"Front desk very helpful."
Overall Score5.0/ 5
Rooms very clean Breakfast was great.
(Individual traveler, booked 1 room), from US flag
15-Oct-2021 Verified Review, stayed from Tue Oct 12 to Wed Oct 13 2021 at a $105.99 average nightly rate.
"CSR at the front desk was very kind! The cleanliness of the hotel was absolutely DISGUSTING!Not as d"
Overall Score1.0/ 5
Definitely, a bate and switch. Unsafe parking. Lots of strange people wandering around in the parking lot and inside! Absolutely, filthy dirty hallways, elevators and rooms! Wet carpet in the room was disgusting!
(Individual traveler, booked 1 room), from US flag
09-Oct-2021 Verified Review, stayed from Thu Oct 07 to Fri Oct 08 2021 at a $130.99 average nightly rate.
"There was nothing wrong with the room and hotel. I was lied by the person (Pablo) who took my reserv"
Overall Score5.0/ 5
The person who took my reservation lied to me when he said there were on other rooms available and changed my rate a couple of times until he sold me a room at a higher rate. I will report this agency and will do anything I can to prevent this people from scamming other people.
(Individual traveler, booked 1 room), from US flag
26-Sep-2021 Verified Review, stayed from Wed Sep 22 to Thu Sep 23 2021 at a $125.99 average nightly rate.
"Bad Area"
Overall Score4.0/ 5
As I drove up to the area where the hotel is located, the neighborhood grew progressively worse with dirty streets and buildings. When I finally drove into the parking lot, I was afraid to get out of the car. Some man who was getting out of his car in the lot looked like he hadn't taken a shower or changed his clothes in a couple of weeks. I called back the reservation center and booked another hotel.
(Individual traveler, booked 1 room), from US flag
28-Aug-2021 Verified Review, stayed from Tue Aug 24 to Wed Aug 25 2021 at a $114.00 average nightly rate.
"We were very disappointed by this hotel and would have checked out if we could."
Overall Score2.0/ 5
The quality of the room was below average. There was a large stain on the carpet and it looked shabby. I prefer taking a bath, but the plug did not work, so it would not fill. The containers with liquid soap and shampoo were difficult to reach while taking a shower.
(Individual traveler, booked 1 room), from US flag
01-Aug-2021 Verified Review, stayed from Thu Jul 29 to Sun Aug 01 2021 at a $131.95 average nightly rate.
"Clean place and Friendly staff!"
Overall Score5.0/ 5
Room was very nice and clean. Excellent staff!
(Individual traveler, booked 1 room), from US flag
05-Jun-2021 Verified Review, stayed from Wed Jun 02 to Sat Jun 05 2021 at a $119.99 average nightly rate.
"Great Service"
Overall Score4.0/ 5
Service upon arrival was as pleasant as it could be. We stayed for just the night and all expectations were meant.
(Individual traveler, booked 1 room), from US flag
04-Apr-2021 Verified Review, stayed from Thu Apr 01 to Fri Apr 02 2021 at a $111.99 average nightly rate.
"Room was next to the elevators NOISY."
Overall Score3.0/ 5
Awoke us early and disturbing.
(Individual traveler, booked 1 room), from US flag
27-Oct-2019 Verified Review, stayed from Sat Oct 26 to Sun Oct 27 2019 at a $114.84 average nightly rate.
"Friendly staff and nice room!"
Overall Score5.0/ 5
Enjoyed our brief stay. Staff was helpful and friendly, room was very nice and clean.
(Individual traveler, booked 1 room), from US flag
13-Oct-2019 Verified Review, stayed from Thu Oct 10 to Fri Oct 11 2019 at a $117.09 average nightly rate.
"Customer service at its best."
Overall Score4.0/ 5
The facility was clean, the staff was respectful, helpful, polite, accommodating and professional. I would recommend this facility to anyone traveling in the area of Charleston West Virginia.
(Individual traveler, booked 1 room), from US flag
08-Feb-2019 Verified Review, stayed from Sun Feb 03 to Wed Feb 06 2019 at a $103.99 average nightly rate.
"What you'd expect from HI."
Overall Score4.0/ 5
Location was good, staff was friendly, breakfast was ok.
(Individual traveler, booked 1 room), from US flag
01-Jan-2019 Verified Review, stayed from Sun Dec 30 to Mon Dec 31 2018 at a $74.25 average nightly rate.
"Good Stay"
Overall Score4.0/ 5
What you'd expect at Holiday Inn. Staff was friendly.
(Individual traveler, booked 1 room), from US flag
26-Dec-2018 Verified Review, stayed from Sat Dec 22 to Sun Dec 23 2018 at a $74.25 average nightly rate.

Property Description

Hotel is conveniently located at the junctures of I-64, I-77, I-79 and five miles from Yeager Airport. The Holiday Inn Express is adjacent to the Charleston Civic Center, Town Center Mall and is within walking distance to 50 restaurants from fine dining to drive-in eateries. With renovations in 2010 the hotel features a great room where our hot breakfast buffet is served daily to overnight guests, as well as free parking and free van service within a 5-mile radius of the hotel. Included in your stay is free high speed wireless internet, local/long distance service and free in room coffee service. Meeting rooms are conveniently located on the first floor that can accommodate up to 120 people for a reception and 96 people for a banquet or classroom; catering is also available. A professional staff awaits to provide experienced assistance to your groups plans. Nearby attractions include Clay Center for the Arts, Appalachian Power Park and Tri-State Racetrack and Gaming Center.

Amenities / Features


  • Check In: 3:00 pm - 12:00 am
  • Check Out: 12:00 pm
  • Air conditioning
  • Airport Shuttle
  • Alarm clock
  • Central location
  • Clothes drying
  • Complimentary breakfast
  • Complimentary newspaper
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Free WiFi Internet
  • Ironing facilities
  • Laundry facilities
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Office in room available
  • Private bathroom in room
  • Quiet location
  • Radio in room
  • Self controlled heating/cooling system
  • Shower
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • TV - Free Cable
  • TV Channel: HBO
  • Travellers cheques accepted
  • Voicemail

Airport & Shuttle Information

Yeager Airport (5 miles), Van shuttle service complimentary to and from airport,by taxi approximately $12 one way.

Local Shuttle Info: Complimentary shuttlet to Yeager Airport and within a five mile radius of hotel.

Breakfast Information

Complimentary Express Start hot buffet breakfast is served daily from:6:30 am – 9:30 am in hotel Great Room.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Sorry, pets are not allowed.

Internet / WiFI

Free Wifi / Access code given at check-in

About Holiday Inn Express

  • Free Express Start Breakfast Bar offering eggs, omelets, bacon and sausage, and their signature cinnamon rolls just to name a few
  • Have their own 100% Arabica Smart Roast Coffee
  • Free high-speed internet service in every room
  • eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
  • Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 fax & photocopy services
  • Unlimited free local and toll-free calls

The Holiday Inn Express highlights above are subject to change without notice.

Seasonality of Hotel Rates at Holiday Inn Express Civic Center, an IHG Hotel

Rate fluctuations of Holiday Inn Express Civic Center, an IHG Hotel

The chart above shows seasonality of rates for both group/meeting quotes and the best individual rates our rate checker could find at the time the group offer was entered. The most competitive group deal shown is 35.9% in January 2022 and the highest average individual rate is $145 in the month of July 2022. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Holiday Inn Express Civic Center, an IHG Hotel in a month when rates are lower.

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