Verified Reviews of The Hills Hotel
Below are the verified reviews from guests that we have booked recently:
"Very Nice Hotel"
Overall Score5.0/ 5
A very nice hotel. I have stayed there before. I will be back again!
Scott V. (Individual traveler, booked 1 room), from
23-Jan-2023 Verified Review, stayed from Thu Jan 19 to Fri Jan 20 2023 at a $157.99 average nightly rate.
"Hotel Was Great! Jacuzzi too!"
Overall Score5.0/ 5
Accommodating, easy, very nice and simple at the same time and the Jacuzzi was extremely warm which I loved!
Cliff W. (Individual traveler, booked 1 room), from
27-Jul-2022 Verified Review, stayed from Sun Jul 24 to Mon Jul 25 2022 at a $232.99 average nightly rate.
"Good Hotel"
Overall Score4.0/ 5
Good hotel.
Melissa R. (Individual traveler, booked 1 room), from
28-Jun-2022 Verified Review, stayed from Fri Jun 24 to Sun Jun 26 2022 at a $241.99 average nightly rate.
"Outstanding"
Overall Score5.0/ 5
We absolutely loved staying here when we went to the Ohana Festival. It is a beautiful hotel and has a luxury feel to it. Lobby and rooms are updated to a very modern look. It was clean and quiet. Very friendly and helpful staff. Super comfortable room and bed. Pictures are very accurate to how it looked. Nice restaurant in lobby. We ate breakfast there twice and it was delicious. I honestly couldn’t have asked for better. If I go to Ohana again I’ll definitely be staying there.
Danielle H. (Individual traveler, booked 1 room), from
29-Sep-2021 Verified Review, stayed from Fri Sep 24 to Mon Sep 27 2021 at a $102.66 average nightly rate.
"Hotel Ambiance"
Overall Score5.0/ 5
Great Accommodations
Jeffrey L. (Individual traveler, booked 1 room), from
16-Aug-2021 Verified Review, stayed from Sat Aug 14 to Mon Aug 16 2021 at a $186.49 average nightly rate.
"Poor service. Pleasant people."
Overall Score3.0/ 5
Felt they were agreeable, but didn’t follow through on requests.
Debra C. (Individual traveler, booked 1 room), from
29-Jul-2021 Verified Review, stayed from Thu Jul 22 to Mon Jul 26 2021 at a $118.59 average nightly rate.
"Old, dated and dirty, misleading pictures, disappointing, nice lobby though!"
Overall Score2.0/ 5
Our first room had fresh stains on the couch and was dirty in many places. It looked like a couple had a good time on the couch if you catch my drift. The bathroom had something like a giant sliding closet door with a huge gap all around it instead of a normal door, so it provided no privacy (that was really weird, I've never seen that before). The room/bathroom looked nothing like the photos on the website. I will admit the shower was nothing crazy, but it was nice and more modern. That was probably the highlight of the room. The lobby was the nicest part of the hotel, it looked fairly fancy and clean. If you want a good pool experience don't stay here. It's tiny. May as well not even have a pool at all. We took one look and decided that we were not going to be swimming during our stay there. The staff was friendly and accommodating to the point where at least they were willing to give us a different room. The new room was relatively clean and didn't have fresh "stains" on the couch so that was good. However, there was this strange large hole in the wall underneath the A/C unit and I believe the only thing between us and the outside air was some kind of thin outer material of the building itself because the noise from the freeway was roaring loud and you could feel a draft coming through there. Also, whoever did the recent slap job of repainting the room dripped white paint all over the carpet below the wall. And the new bathroom thankfully had a normal door on it. Who would have thought I would have to switch rooms to get a door on my bathroom??? This bathroom had an old dated shower though that was not the nice modern one from the room before, which was a shame and a real downgrade. We told the staff we would be willing to pay more $ for a nicer room, we got the deluxe king room I believe and they told us the only room that was an upgrade from that was a suite of any kind and they started at $400 and up per night. We said no thanks, made the best of the room we switched to and will never be coming back to this hotel again. They really need to post more recent pictures of their rooms on the website to be more up front and honest about the kind of room you are actually going to get. Then again, they would probably go out of business if they did that. The stay here was a real disappointment. I hope this helps someone.
Jonathan C. (Individual traveler, booked 1 room), from
17-Jul-2021 Verified Review, stayed from Wed Jun 30 to Thu Jul 01 2021 at a $94.99 average nightly rate.
"Overall good except for those listed below"
Overall Score5.0/ 5
Reported to front desk: One light switch in bathroom was broken. Portable safe in the room was locked.
Ed C. (Individual traveler, booked 1 room), from
11-Nov-2019 Verified Review, stayed from Fri Nov 08 to Sat Nov 09 2019 at a $110.00 average nightly rate.
"Comfortable"
Overall Score4.0/ 5
Excellent customer service. Clean and spacious room. Refreshing pool. Fine dining. Worth the stay.
Alma M. (Individual traveler, booked 1 room), from
02-Nov-2019 Verified Review, stayed from Sat Nov 02 to Sun Nov 03 2019 at a $116.10 average nightly rate.
"Clean room, helpful staff, and convenient location"
Overall Score4.0/ 5
Visiting for a basketball tournament. Room was everything we needed. Thanks.
Mary H. (Individual traveler, booked 1 room), from
28-Jul-2019 Verified Review, stayed from Mon Jul 22 to Fri Jul 26 2019 at a $206.10 average nightly rate.
"Great Hotel"
Overall Score4.0/ 5
Nicely renovated Hotel.
Mark F. (Individual traveler, booked 1 room), from
15-Jul-2019 Verified Review, stayed from Thu Jul 11 to Fri Jul 12 2019 at a $125.10 average nightly rate.
"Cool, but the room had a specific odor."
Overall Score3.0/ 5
The hotel was super cute, the breakfast buffet was great, everything seemed clean. The only issue I had was there was an odor to our room that smelled very strong like feet. Opening the windowed helped but there isn’t a screen on the window so it couldn’t be left open.
Hannah S. (Individual traveler, booked 1 room), from
07-May-2019 Verified Review, stayed from Fri May 03 to Sun May 05 2019 at a $97.19 average nightly rate.
"Great"
Overall Score5.0/ 5
This is a great Hotel. It was in a perfect location for my meetings. Reasonably priced as well for a nice updated property.
Terry K. (Individual traveler, booked 1 room), from
22-Feb-2019 Verified Review, stayed from Wed Feb 20 to Sat Feb 23 2019 at a $98.44 average nightly rate.
Summary of Verified Reviews
Customer Reviews of The Hills Hotel
- 4.0 of 5Overall
- 3.6 of 5Amenities
- 4.6 of 5Location
- 4.2 of 5Cleanliness
- 4.1 of 5Comfort
- 3.9 of 5Condition
- 4.3 of 5Neighborhood
- 4.2 of 5Service
- 4.3 of 5Value
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our
content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
Located in Laguna Hills, The Hills Hotel is within a 15-minute drive of Mission San Juan Capistrano and Irvine Spectrum Center. This hotel is 10.4 mi (16.7 km) from Orange County Great Park and 11.6 mi (18.7 km) from Dana Point Harbor.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.
Make yourself at home in one of the 147 guestrooms featuring refrigerators and plasma televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature hair dryers and bathrobes.
Distances are displayed to the nearest 0.1 mile and kilometer.
Mission Viejo Country Club - 3.5 km / 2.2 mi
Saddleback Memorial Medical Center - 4 km / 2.5 mi
Marguerite Aquatic Complex - 4.2 km / 2.6 mi
Laguna Hills Mall - 4.2 km / 2.6 mi
Burke Williams Day Spa Mission Viejo - 5.6 km / 3.5 mi
Mission Hospital - Mission Viejo - 5.7 km / 3.6 mi
The Shops at Mission Viejo - 5.9 km / 3.6 mi
Aliso Viejo Golf Club - 6.2 km / 3.8 mi
Saddleback College - 6.3 km / 3.9 mi
Laguna Woods Golf Club - 7.1 km / 4.4 mi
Arroyo Trabuco Golf Club - 7.4 km / 4.6 mi
Lake Mission Viejo - 7.6 km / 4.7 mi
Arden-Modjeska Historic Site - 8.1 km / 5 mi
Soka University of America - 8.2 km / 5.1 mi
Soka Performing Arts Center - 8.6 km / 5.4 mi
The nearest airports are:
John Wayne Airport (SNA) - 22 km / 13.7 mi
Long Beach Municipal Airport (LGB) - 54.4 km / 33.8 mi
Fullerton, CA (FUL-Fullerton Municipal) - 45.7 km / 28.4 mi
The preferred airport for The Hills Hotel is John Wayne Airport (SNA).
Featured amenities include complimentary wired Internet access, a 24-hour business center, and dry cleaning/laundry services. Planning an event in Laguna Hills? This hotel has facilities measuring 11000 square feet (1022 square meters), including conference space. Self parking (subject to charges) is available onsite.
Don't miss out on the many recreational opportunities, including an outdoor pool, a spa tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services.
Amenities / Features
Airport & Shuttle Information
John Wayne Orange County Airport (16 miles)
Airport Shuttle?
Sorry,
no airport shuttle available.
Breakfast Information
Full service restaurant serves a full All American HOT breakfast buffet Saturday & Sunday mornings, only $10.95All other days, breakfast is individual plates. Room service available. Breakfast can be negotiated into group rates.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Pet max weight (per pet) in lb is 50
Maximum number of pets per room 2
Only dogs and cats are allowed
Pet max weight (per pet) in kg is 23
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
Pets allowed
$50 per pet and per night. 50 lb. weight limit/pet.
Parking Info
Parking is complimentary. Bus parking is also available at no additional charge.
Internet / WiFI
Complimentary High Speed Wireless Internet
Misc Fees / Policies
- Fee for cooked-to-order breakfast: approximately USD 12–30 per person
- Uncovered self parking fee: USD 20 per day
- Pet fee: USD 50 per pet, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property:
- Resort fee: USD 20 per accommodation, per night
The resort fee includes:
- Pool access
- Health club access
- In-room bottled water
We have included all charges provided to us by the property.
- Up to 3 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- Parking height restrictions apply.
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
- Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
- Contactless check-out is available.
- Enhanced food service safety measures are in place.
- Each guestroom is kept vacant for a minimum of 24 hours between bookings.
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
- This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and SafeStay (AHLA - USA).
Cleaning Policies
Property is cleaned with disinfectant
Staff wears personal protective equipment
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Gap period enforced between guest stays - 24 hours
Staff temperature checks are conducted regularly
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of SafeStay (AHLA - USA)
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Food service has been amended for enhanced safety
Property follows sanitization practices of Ecolab (3rd party expert - Global)
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Essential workers only - NO
Property confirms they are implementing enhanced cleaning measures