Pala Casino Spa & Resort

Great Time

Very Enjoyable. Rooms were clean and comfortable.

You really don't want to hear it.

One of our sinks kept getting clogged, our toilet would take forever to flush and our bath tub wouldn’t fill, the water kept draining even though we pressed the stopper.

People were so nice, food great

At checking we were asked if we wanted daily room service and we said yes because we like our trash emptied, coffee, cream etc. replenished, towels, bed made, etc. In the four nights we spent here room service came only once causing us to have to call daily for our coffee, creamer, sugar, etc and we had to put our trash outside the room door. We were disappointed about this and cannot remember another hotel we stay at doing the same thing. Hence, poor communication causing disappointment and unnecessary calling for needs supplies we paid for. Otherwise we loved The Palace Casino experience and were part of a wedding party.

Overall we were very pleased with the experience. We were not happy to walk the entire length of the casino when we followed buffet signs only to find it was still under construction.

This place is fantastic. They’re a little overdone about the smoking policy. Employees are constantly looking at your things to see any sign that you’re smoking so they can charge you 1000 bucks. We did have smoke a bowl items, but we did not smoke them in our room we went outside to our car and locked our car. The place is very clean and beautiful and the staff is amazingly courteous and helpful.

The hotel is absolutely beautiful!

Room is large, design nicely and great place to sleep. Swimming pool is closed and no fitness center so that was a disappointment.

No hot water for the three nights we stayed. At best, it was just warm enough that you could almost stand in the shower. Hotel’s resolution waiving a 20 dollar resort fee and telling us to give it ten mins to “warm up”. Other than that it was what you would typically expect at a casino hotel. Mostly clean, good security and constant smell of stale smoke and regret. The no hot water makes it a no for me dawg.

Rooms and bathrooms very clean. Large and comfy beds. Coffee station nicely stocked and convenient location.

Your staff is poorly trained, customer service at your front desk is disgusting. Worst experience.

Clean rooms,friendly staff and great food. Thank you.

Very clean, big room.

We had a wonderful stay at this casino/resort!

My husband and I are from Chicago and we attended a wedding in Temecula so we stood at the Pala Casino and Spa Resort. I can’t even pick what part of the resort was my favorite, but we got to spend time in the pool (Kyle was the best), ate at mostly all the restaurants and of course gambled! Pala Cafe’s food was amazing, we loved their breakfast! Our room was amazing! I can’t wait to go back!

We stayed here while attending a wedding in Pala. The rooms were clean and nicely updated. We enjoyed the pools and the service at the pools was awesome. Breakfast, lunch and dinner was enjoyed by all. Would definitely stay here again if we find ourselves back in Pala.

Our room was immaculate. Very clean and comfortable. The hotel staff were very accommodating and friendly.

The hotel itself is beautiful, but the amenities were not useful for our stay and the staff was not accommodating. We came with our baseball team for 6 days/5 nights. We had no choice in this hotel as it was on the list of places we must stay at for the tournament. Kids are not allowed in the pool, nor or they allowed past the gate, which means I (the adult) could not enjoy the pool either. This hotel costs a lot of money, so not being able to use the facility pool is extremely frustrating considering part of the cost to stay covers the amenities. The WiFi did not work properly and when asking staff about it, they were not helpful. I had work to complete online and was not able to because of the Internet connection. There is not an area for guests to use to plug laptops in for Internet use. My son got sick while there and the only option for medicine was a vending machine there is not a market/convenience type stand to purchase Tylenol or toiletry items. While there is a casino attached to the hotel, my teenage children were not able to meet their baseball team in the lobby without an adult, they were stopped getting off the elevator. My issue is that they were meeting other adults in the lobby, so they should not need me to be present to ride an elevator. There is not a laundry area, so plan to use the laundry mat down the road. Overall, for what I paid, I expected much more and won’t be returning for a future stay.