Verified Reviews of Gatlinburg Town Square
Below are the verified reviews from guests that we have booked recently:
"Excellent Stay!"
Overall Score5.0/ 5
Everything and everyone was nice and polite. On a quiet strip not too far to walk and able to get to the trolley very easy.
Daniel F. (Individual traveler, booked 1 room), from
09-Jun-2025 Verified Review, stayed from Sat Jun 07 to Tue Jun 10 2025 at a $161.99 average nightly rate.
"Great Room"
Overall Score5.0/ 5
The room was very nice, clean and staff was very friendly. Only downside was pool was not open.
William S. (Individual traveler, booked 1 room), from
04-Apr-2025 Verified Review, stayed from Fri Mar 28 to Wed Apr 02 2025 at a $143.50 average nightly rate.
"Needs upkeep! two miles Okay WalmartRepairs to stove fridge and light."
Overall Score3.0/ 5
No room maintenance during stay. You can get extra towels. Good location for walking and adequate parking.
Eileen T. (Individual traveler, booked 1 room), from
03-Apr-2025 Verified Review, stayed from Thu Mar 27 to Wed Apr 02 2025 at a $109.99 average nightly rate.
"Needs complete reno."
Overall Score2.0/ 5
Very disappointed. I was supposed to be staying at their sister hotel down the street closer to the event I came to town to attend. I booked at least 6 months ago so there was no reason to slap me in this old place. People were nice but there were ZERO amenities like breakfast. Mattress was old and worn. Pillows were plentiful but lumpy and smelled bad. Floors and shower walls were dirty. I found, on the second floor, a dried up dead worm. Balcony was rusty and pieces falling off. It was quiet. Lots of trash and styrofoam chunks laying around the grounds. I won't be staying with this brand in the future, ever!
Susen M. (Individual traveler, booked 1 room), from
02-Apr-2025 Verified Review, stayed from Fri Mar 28 to Wed Apr 02 2025 at a $109.90 average nightly rate.
"Felt like home."
Overall Score5.0/ 5
Thanks for making a great place to stay while enjoying Gatlinburg with my family.
Michael H. (Individual traveler, booked 1 room), from
16-Dec-2024 Verified Review, stayed from Fri Dec 13 to Sun Dec 15 2024 at a $117.99 average nightly rate.
"Just wonderful rooms!"
Overall Score4.0/ 5
Very good! Wonderful room. I plan coming back and highly recommended to others.
Keith T. (Individual traveler, booked 1 room), from
02-Oct-2024 Verified Review, stayed from Fri Sep 27 to Tue Oct 01 2024 at a $154.99 average nightly rate.
Summary of Verified Reviews
Property Description
In the midst of the great Smokey Mountains and in the heart of downtown Gatlinburg you will find resort living just the way it should be. Our resort is comprised of 3 distinct sections - Gatlinburg Town Square Resort, Gatlinburg Town Village, and Gatlinburg Village Hotel. Both Gatlinburg Town Village and Gatlinburg Village Hotel are just a few blocks from Gatlinburg Town Square Resort however guest can enjoy all the amenities of Gatlinburg Town Square Resort. At our properties you can stay in accommodations that boast hotel-style queen or king accommodations or 1 and 2 bedroom condos with a fully equipped kitchen and washer dryer You will truly enjoy the little extras too such as toasty mountain fireplace and private Jacuzzi available upon request Some of our condos even have a balcony that opens out to a breathtaking panorama view of the Smokies Best of all at our resort you will experience friendly attentive service and staff that will make you feel like one of our family Complimentary Services coffee tea outdoor parking free resort activities such as basketball shuffleboard face painting scavenger hunts Mary Kay facials hiking and more
Amenities / Features
Airport & Shuttle Information
McGhee Tyson Airport (42 miles), Moore-Murrell Airport (34 miles)
Local Shuttle Info: The Gatlinburg Trolley provides transportation throughout Gatlinburg. The Trolley costs $0.50 (exact change required). You can catch the Red or Green trolley going up and down Historic Nature Trail. The trolley stops in front of the Activity Center, across the street from the front desk.
Breakfast Information
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Sorry, pets are
not allowed.
Parking Info
Parking is complimentary.
Internet / WiFI
